How we do it:
Our Water for Life Business Plan 2020–25 takes us one step closer to achieving our vision of a resilient water future for customers in the South East. Developed following extensive consultation with our customers and stakeholders, over the five-year period it will deliver significant performance improvements, including a 15% reduction in leakage, improvements to 183 kilometres of rivers and a further 155,000 customers supported through financial assistance schemes, with bills reducing by 18% in real terms.
Our five-year strategy
Deliver great service
Use water wisely
Protect and improve the environment
Fit for the future
Embedding risk and value processes into operations
Our risk and value (R&V) process underpins how we deliver our services. It improves our decisions about how to invest, build and run our business, and allows us to collaborate more effectively with our suppliers and partners.
Our approach to sustainability
Making sure we know what matters most to our customers and stakeholders is vital to us achieving our vision. We must consider their priorities alongside those of our business, as well as our ability to create value in the long term.