We are focused on improving our performance, behaviours and compliance, building on our values, and this is reflected in our quarterly ‘measures of culture’ dashboard. Metrics such as levels of colleague engagement, integrity, understanding of our values and our Code of Ethics help to give us a routine temperature check and enable our leadership to take proactive steps to positively influence our culture.
We have focused on helping our employees connect with our purpose and values through regular Values Awareness Weeks and Star Awards over the past year. Our Learning and Development team has reviewed our manager training to incorporate practices and processes that further promote equality and diversity, and our customers and the environment sit at the heart of everything we do. Ethical business practice material has now been integrated into wider management training information, and a stand-alone module on ‘handling concerns’ has been developed and is being piloted.
Our Health, Safety, Security and Wellbeing team conducted a survey to better understand the needs and concerns of colleagues at every level of the business. The findings are now being used to update many of our existing processes and guidance documents.
In terms of improving governance, we have added an assessment of maturity in Ethical Business Practice to our Statement of Compliance return templates to our regulators, to encourage review and targeted focus. Our policies related to ‘business conduct’ have also been reviewed and this has led to the expansion of our Code of Ethics, while development of our Speak Up whistleblowing process has increased our focus on investigation and risk review.
We continue to work closely with the Institute of Business Ethics (IBE) as we embed our ethical business practice and consolidate our threelines of defence assurance model. We have also consulted with the IBE on core aspects of our programmes including best practice on bullying, harassment and discrimination.