Southern Water Annual Report and Financial Statements 2021–22
We provide essential water services to 2.6 million customers and wastewater services
4.6 million customers across Kent, Sussex, Hampshire and the Isle of Wight.
Our Year
Always improving, for the
benefit of our customers,
the environment and
our communities.
We are committed to making a positive impact. This means ensuring all our customers have access to high-quality, affordable and efficient water and wastewater services.
Investment in our people, our communities and the environment is at the heart of our strategy and we always prioritise the needs of our customers and stakeholders.
Our customers and communities
We work hard every day to ensure that we are improving our customer experience and having a positive impact on our communities.
The environment
We are always improving our processes and systems because we want to be a business that leaves the planet a better place.
Our people
We are continually working to build the skills that our employees need, to ensure they can collectively shape a sustainable future for our industry
Our future
Our ambitions mean we need to take bold action. We have a clear vision to create a resilient water future for our customers in the South East.
Our Journey
Always improving, for the
benefit of our customers
and the environment
We have ambitious goals and can only reach them
with the support of our people and communities.
Our operational delivery highlights
Deliver great service
Deliver great service
Our performance in 2021-22
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Future plans
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Use water wisely
Protect and improve the environment
Protect and improve the environment
Our performance in 2021-22
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Future plans
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Fit for the future
Fit for the future
Our performance in 2021-22
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Future plans
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Financial highlights
Performance
Chair's statement
We have made ambitious delivery commitments backed up by new investment to help us drive customer benefits.
Keith Lough
Chair
Chief Executive's summary
Our business is about creating a resilient water future for
people, and protecting and enhancing the environment.
Ian McAulay
Chief Executive Officer during the reporting period.
Retired 30 June 2022
