Southern Water Annual Report and Financial Statements 2021–22

Our purpose is to provide water for life

We provide essential water services to 2.6 million customers and wastewater services
4.6 million customers across Kent, Sussex, Hampshire and the Isle of Wight.

Our Year

Always improving, for the
benefit of our customers,
the environment and
our communities.

We are committed to making a positive impact. This means ensuring all our customers have access to high-quality, affordable and efficient water and wastewater services.

Investment in our people, our communities and the environment is at the heart of our strategy and we always prioritise the needs of our customers and stakeholders.

Our customers and communities

We work hard every day to ensure that we are improving our customer experience and having a positive impact on our communities.

The environment

We are always improving our processes and systems because we want to be a business that leaves the planet a better place.

Our people

We are continually working to build the skills that our employees need, to ensure they can collectively shape a sustainable future for our industry

Our future

Our ambitions mean we need to take bold action. We have a clear vision to create a resilient water future for our customers in the South East.

Our Journey

Always improving, for the
benefit of our customers
and the environment

We have ambitious goals and can only reach them
with the support of our people and communities.

Download

Our operational delivery highlights

Deliver great service

Deliver great service

Our performance in 2021-22

A pullout quote num noste quibus que moditibus, sequam, cus ex estiusc ipiento dolorei cident, sinctur, quaestis aut exerepudae plame as doluptus venis eate molup.

Future plans

A pullout quote num noste quibus que moditibus, sequam, cus ex estiusc ipiento dolorei cident, sinctur, quaestis aut exerepudae plame as doluptus venis eate molup.

Use water wisely

Protect and improve the environment

Protect and improve the environment

Our performance in 2021-22

A pullout quote num noste quibus que moditibus, sequam, cus ex estiusc ipiento dolorei cident, sinctur, quaestis aut exerepudae plame as doluptus venis eate molup.

Future plans

A pullout quote num noste quibus que moditibus, sequam, cus ex estiusc ipiento dolorei cident, sinctur, quaestis aut exerepudae plame as doluptus venis eate molup.

Fit for the future

Fit for the future

Our performance in 2021-22

A pullout quote num noste quibus que moditibus, sequam, cus ex estiusc ipiento dolorei cident, sinctur, quaestis aut exerepudae plame as doluptus venis eate molup.

Future plans

A pullout quote num noste quibus que moditibus, sequam, cus ex estiusc ipiento dolorei cident, sinctur, quaestis aut exerepudae plame as doluptus venis eate molup.

Financial highlights


Performance

Chair's statement

We have made ambitious delivery commitments backed up by new investment to help us drive customer benefits.

Download PDF


Chief Executive's summary

Our business is about creating a resilient water future for
people, and protecting and enhancing the environment.

Download PDF

Read More

our external enviorment

Our external 
environment

Download PDF

business-model

Our business 
model

Download PDF

sustainability

Sustainability

Download PDF

corp gov report

Corporate 
governance report

Download PDF

director renum report

Directors’ 
Remuneration Report

Download PDF


Downloads